Warranty
We stand behind all of our products with a 6-month limited warranty.
If, for any reason your product is defective, not fully functional, or stops working within 6 months of it's original purchase date, we will either send you the necessary parts to repair your item, or if you choose, you may return your item to us to be repaired. If, for some reason, it is not able to be repaired using replacement parts, we may decide to send you a brand new replacement or a full refund (if a replacement is not available) at our sole discretion.
We only cover shipping costs to the buyer after warranty work has been performed, or in such cases where we decide to replace the item. All costs to ship the item to us for a warranty related claim is the responsibility of the buyer.
If you need to contact us to start a warranty claim, please contact our customer service team by filling out the contact form at the bottom of this page.
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All items that have been opened are subject to a 20% restocking fee.
To complete your return, we require a receipt or proof of purchase.
Any item not in its original condition, has been used, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 business hours.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the contact form below.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Shipping
To return your product, please first contact us to obtain an RMA number, then ship it to: 7040 Avenida Encinas, Suite 104, Carlsbad, California 92011.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
