Out of Warranty Repair Service
For fast answers to most questions we receive, please review our Frequently Asked Questions below - for all other questions, please Contact Us
Q: What payment methods do you accept?
A: We accept all major credit cards, along with PayPal, Amazon Pay, Google Pay and Apple Pay.
Q: Do you offer financing?
Yes, we do offer multiple financing options! Our current financing partners include Affirm, AfterPay and PayPal Credit. Alternatively, some of our customers have opened credit cards with low/zero introductory interest rates as a way to finance their orders over time.
Q: Can I place my order by phone?
A: For the security of your information, and to ensure that all important details (i.e. shipping address, email, etc.) are inputted correctly, we do not accept orders by phone. However, our website makes it simple, convenient and safe to place your order in minutes!
Q: How long will it take for my order to arrive?
A: Most in-stock orders will ship out either the same, or next business day. Once your order has been shipped, it can take anywhere from 1-7 business days for your shipment to be delivered.
Q: How much does shipping cost?
A: We offer FREE Ground shipping via UPS, Fedex or USPS anywhere within the Continental United States for most of our products. Some larger products, such as salon/barber chairs, styling stations and shampoo units, do NOT include free shipping, and may require shipping by freight - please contact us for a shipping quote for these types of products.
Q: Do you ship internationally?
A: Unfortunately, we do not offer international shipping at this time.
Q: How do I assemble my product?
A: Most products will come with an Instruction Manual in the box. If you did not receive an instruction manual, please contact us.
Q: How do I install my product?
A: To install professional equipment, such as wall mounted dryers/hair processors, styling stations, shampoo units, etc., these products require professional installation by a licensed & bonded contractor or handyman.
Q: What is your return policy?
A: We offer a 30 Day 100% Satisfaction Guarantee. Please see the full details of our return policy here: https://salonproequipment.com/pages/warranty-returns
Q: There is an issue with my order, what should I do?
A: We will be happy to get your issue resolved quickly and in most cases without having to return your product! Please contact us with your order number and provide details of the issue you are experiencing so we can assist you. You may contact us via phone or email at email@example.com
Q: Does my product come with a warranty?
A: Yes! All of our products purchased directly through our website come standard with our Exclusive 1 Year Limited Warranty. Please see the full details of our warranty policy here: https://salonproequipment.com/pages/warranty-returns
Q: I am experiencing an issue with my product, what should I do?
A: We will be happy to help! Please contact us with your order number and provide details of the issue you are experiencing so we can assist you. You may contact us via phone or email at firstname.lastname@example.org
Q: I have another question or issue not mentioned here…
A: No problem! Please give us a call or send us an email at email@example.com