Return & Exchange Policy
At SalonPro, we are committed to customer satisfaction. For most products on our website, if it will not work for you or you don't like it, you may exchange for a different product, or return it within 30 days of receiving it for a full refund, minus original shipping charges (merchandise must be in new, uninstalled condition and original packaging).
To start a return, please email us at firstname.lastname@example.org with your order number. Once your return request has been authorized we will generate a return shipping label for you by email. Simply print, attach to the box and drop off at your local shipping center or we can arrange for a pick-up from your location. Items sent back to us without first requesting a return will not be accepted.
All returns/exchanges must be shipped back to us within 10 business days of your return label being generated, or the request will be cancelled.
Any used, previously assembled/installed or damaged products may be rejected for a refund, issued a store credit, or will be subjected to a 25% restocking fee.
Additionally, all returns/exchanges must be in their original box and packaging. We cannot accept any returned merchandise received in other packaging. If you no longer have the original box and packaging, please let our support team know, so they can provide alternative options for you.
Your exchange/refund/credit will be issued after the item has been returned and inspected. Please note, once a refund has been issued, it can take anywhere from 7-14 business days for the credit to reflect on your bank statement, depending on your financial institution.
The cost of return shipping will be deducted from the credit amount. In other words, you are responsible for the return shipping cost of any item you return.
Any shipping charges you paid on the original order are non-refundable.
EXCEPTIONS - We cannot accept returns of:
- Products that have been clearly identified as non-returnable on the Product Details Page.
- Products that have been damaged by the user (not a product defect).
- Products that are not in the original box and packaging.
- Products that are Made-to-Order, Custom or Special Order to your specifications.
- Large quantities of the same product (6 or more).
- Open-Box items or Special Deal merchandise (i.e. Black Friday, Cyber Monday, Clearance, etc).
Before ordering large quantities, special order or custom products, we encourage you to ask us as many questions as possible, in order to ensure that the product(s) will meet your needs - including dimensions, electrical requirements, etc.
Note: Accepted requests to return items totaling more than $1,500, even in brand new condition, will incur restocking fees of at least 15%.
We reserve the right to apply refunds in the form of a store credit in certain circumstances.
Refunds For PayPal Orders
Due to recent changes to PayPal's policies, we are no longer able to recover transaction fees charged to us by PayPal, when we issue refunds to our customers who checkout using PayPal. Therefore, for all orders originally paid for with PayPal, any refunds issued will be less 4.5% to cover the transaction fee we were charged.