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Warranty & Returns


Warranty

Effective as of November 28th, 2017, we offer an Exclusive 1 Year Limited Warranty on all "SalonPro" brand products purchased directly through our website. For all other products sold on this website that are not "SalonPro", or "SalonPro" brand products purchased though different channels (i.e. Amazon, eBay, etc.), please contact us via phone or email to find out the warranty period on these products.

For all "SalonPro" brand products covered under warranty: if for any reason your product is defective, not fully functional, or stops working within the warranty period (warranty starts on the date your product was ordered), due to a manufacturer or parts defect, we will either send you the necessary parts to repair your item, or, you may return your item to us to be repaired. If, for some reason, it is not able to be repaired using replacement parts, we may decide to send you a brand new replacement unit or a full refund (if a replacement is not available) at our sole discretion.

We cover shipping costs to the customer after warranty work has been performed, or in such cases where we decide to replace the item. All costs to ship the item to us for a warranty related claim is the responsibility of the customer.

If you need to contact us to start a warranty claim, please contact our customer service team by filling out the contact form at the bottom of this page.

Returns

Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must be properly packed in the original packaging. All items that have been opened are subject to a 20% restocking fee.

To complete your return, we require a receipt or proof of purchase.

Any item not in it's original condition or packaging, has excessive wear from use, is damaged or missing parts for reasons not due to our error, or any item that is returned more than 30 days after delivery, cannot be accepted for a return or exchange.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 48 business hours.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take 3-5 business days before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us using the contact form below.

Clearance items (if applicable)

Only regular priced or sale items items may be refunded, unfortunately clearance items cannot be refunded.

Shipping

To return your product, please contact us first to obtain an RMA number and our return shipping address.

You will be responsible for paying the shipping costs for returning your item. Shipping costs (if applicable) are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If your item included "Free Shipping" then our original cost to ship the item to you, will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.